CommScore

CommScore helps you write and review customer communications in your organisation's brand voice. Ask ChatGPT to draft an email, letter, text message, notice or web copy for one of your brands, and it follows that brand's tone, style and preferred terms, then checks the draft before handing it over. Share an existing communication and CommScore scores it from 1 to 5 on five pillars: clarity; certainty; structure, style and grammar; brand alignment; and customer experience. Each score comes with the top things to fix and the quoted text behind them. You can rewrite a draft in the brand's voice, re-score it to see what improved, check wording against the brand's preferred and avoided terms, and set up a new brand by drafting its voice guide for you to review. Sign in with your CommScore account to connect.