CHANGING PHONE\USER STATUS FROM FAILED TO ACTIVE IN THE DATABASE IS THE LAST RESORT THAT WILL BREAK BILLING AND WILL RESULT IN THE CUSTOMER BEING BILLED FOR SERVICES HE DOES NOT USE. DON'T JUST SET EVERYTHING TO ACTIVE. INVESTIGATE AND IF YOU HIT A WALL, ELEVATE TO THE BU
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Assist customer service reps in handling client inquiries and complaints : You simply need to describe the complaint and provide the available response details.
